Welcome to muckmytrip.com… press 1 for current booking…press 2 for whatever,
Required number pressed…
“goomoningiyamRakeshfrommuckmaiytrip.comhowmayIhelpyoutoday”
Pause…deep breathe
“Good morning Rakesh, My name is Rastapopulous Mindyourbusinessova, and I have a booking for Timbuctoo on the 30th of February I need to make some changes”
“Mr.MIndyouhbisnissnowa…do aih h’av da permission to call yah Rastapopulous?”
“okay, but it is not Mister it is Doctor,
“Okay, Dr.Mrs.Rastapopulous madam, Let me tell you I am here to help you how may I do so?”
“like I told you, I have a booking for February 30th I would like to postpone it but my ticket is a combined ticket for eerie miniee and mynimo and me so I do we do it?”
“Let me tell you Rastapopulous, I will need your PNR number then I will connect you to the airlines you can tell them your problem and they will break your PNR”
“What about the costing.”
“Let me tell Rastapopulous, the airlines will have to break your PNR and then we can go forward, I will connect you to the airlines please stay on hold.”
“Since I have booked the ticket through you can’t you do it for me?”
“Let me tell you Rastapopulous…” the call gets disconnected.
Redial muckmytrip.com and this time after all the preliminaries “yellomynameyizaneeshahowmayihelpyoutoday?”
“I was in conversation with one Marrakesh we got disconnected,”
“yamsorryma’mbutRakeshisonanothercall,howmayIhelpyou?”
“I have a booking to Timbuctoo on February 30th; I would like to reschedule it.”
“Can you give me your PNR number”
“XYX1234ABC”
“Okay itisatickettotimbuctooforthe30thoffebraurypassengersrastapopulousenniemeanieminiemow ifaiyamnotmistaken”(it is a ticket to timbuctoo, for the 30th of February for Rastapopulous,Eenie,Meanie, Minimow if I am not mistaken)
Well she was not mistaken.
“canaihafyowfonenumber?”
“9221465465”
“You are Rastapopulous Mindyourbusinessnova”
“Eureka”
“How may I help?”
By now it is already 45mnts. Out, I take a deep breathe
Kindly reschedule my ticket, the others fly as scheduled.”
“okahma’mai’llconnectyoutotheairlinesandtheywillbreakthePNRforyou”
“Hell they will I booked the ticket through you you damn well do it, I do not have the time for it.’
“please hold on”
She is definitely more efficient than her colleague,
“Dear customer your call is important to us, please hold on while we connect you to concern airlines.”… Call drops,
I rush to the loo, before I embarrass myself, and the mobile rings.
“Hello my name is Winnie pooh and I am calling from muckmytrip.com, kyameinMr.Rastapopuloussebathkarsaktahoon?”
“You may not, unless you speak English or Kannada or Tamil, or any language that I can understand, ”
“’well Mr.Rastapopulous let me tell you once your trip is over please contact us for the reimbursement of the cancellation”
“No Mr. Customer care, Let me tell you cancel my booking and send me the modified ticket that’s it.”’
“But your booking Sir,”
“Mind your Butt; it is madam and not sir,”
Phew, that is a relief,
I dial 0820-2570100,”hello, Lambodhar here,”
“Lambodhar I have booked flight tickets and they are a mess”
“Do you have a previous booking?”
“Yes”
“Give me the PNR and I will get back to you in about an hour is that okay”
“Fine,”
Half an hour later, I get a message, “your PNR XYZ1234ABC has been cancelled and your new PNR number is NML1234ABC for the 30th of February by gone with the wind aircraft, and NML789WLC for the 15th of March”
Lambodhar never lets me down.
Though I have modified the names, this is an real experience, by the way Lambodhar and his contact number are real, the man is amazing.
Parwatisingari's Weblog 
Loved reading this piece. Lambodhar to the rescue 😉
Thanks Atul, Lambodhar always rescues.