Lufthansa A380 a traveler’s concerns.

The flight fright,

The first I heard of Frankfurt was in 1971, when I was all of six years old, my parents were flying back from England I did not really pay much attention to this.

Then in mid seventies my uncle shifted to states, he and his family would travel, the flights were from nebulous destination in America through Frankfurt to India.

To my teenage imagination Frankfurt now became the gate between east and west, and not Constantinople. Of course learning German was a popular option for everyone who dreamed a career as an airhostess, some did learn French instead.

When I became trainer in Frankfinn Airhostess academy I realized that the airlines people were not looking for Indians to speak to Germans but they wanted people speaking Indian languages to the vast majority of Indian travelling west.

With Heathrow being unfriendly Frankfurt has become a vibrant option with Singapore and Middle East the running.

Lufthansa the German flag carrier seem to bank on this. Logically the it should be cost effective. Of course the air travel turbulence is less in a larger plane as compared to a smaller plane. With all the embassies and major international ventures working out of the capital city, launching the first A30 the largest carrier between Delhi and Frankfurt might make sense.

The facilities offered are the range of products are extremely traveller friendly,  that provides comfortable trip to the airport from more than 5600 Deutsche Bahn train stations. This is of coursed valid for a day before your onwards journey and a day after your arrival  the choice of train is the travellers, and if one can also use the Eurocity trains at no extra charge.

Good for Lufthansa, as A380 from the aircraft, airport and bay planning would mean more efficiency, when it comes to the passenger I am told the turbulence felt in a larger plane is much less than the one felt in a small plane. Luftasna, talks about in-flight incentives, like everyone, I do check the reviews of various travellers, here is what the feedback from their various passengers says.

This is from a traveller as late as Nov.25th 2014 Flight from San Francisco to Frankfurt on AB A380, aircraft clean, food OK, staff OK. Seat lousy – no legroom, and uncomfortable. Armrest on aisle seat would not lower, making it hard to leave the seat. Staff didn’t know how to fix the problem. In-flight entertainment system next to useless because of unresponsive touch screen, and one audio channel not working. Aircraft temperature cold to the point of requiring a jacket to be worn at all times. On connecting flight to Berlin Luft. Gate staff did not announce gate change in English so confusion resulted among waiting passengers who didn’t speak German or missed the change on the electronic screen. Flight from Munich to San Francisco on AB A340 departed late because of baggage handling problem. Aircraft clean, but temperature again cold, and seat comfort worse than A380. In flight entertainment centre barely working because of slow, finicky touch screen, and static in audio. Food OK, not good just OK. Before taking Luft. Again I will be sure to shop around for a better choice even if it means paying more1.

Here is the input from  Barua Anondo posted on Nov.20th …..I flew Mumbai to Boston in mid October 2014. What a massive disappointment – legroom worse than Spicejet, I am over 6 Ft tall, I travelled all the way with my knees resting on the back of the seat in front. Staff not particularly friendly. They don’t serve water at the seat – when I asked for water I was told to go and serve myself in the galley. In Frankfurt my flight to Boston was displaying on the screens, but no gate indicated for a long time. I approached a member of staff to ask and was told “I am not the Information counter”. What kind of customer service does Lufthansa think it is providing? The return flight to India was not much different. I have vowed to never to fly this airline.—20th Nov. Barua anando Indian 2

Can Lufthansa iron these concerns?

  1. Online customer feedback. From web search.
  2. Online customer feedback from web search.

Twitter handle #LufthansaA380.



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